Return/Refund Policy
Return/Refunds: www.thenewprimal.com
If you are unhappy with our product, for any reason, we will provide you with a replacement product or refund for the purchase cost upon return. Refunds and replacement requests must be made within 30 days of purchase. In the event, you receive a refund your credit will arrive within 7-10 business days after the refund has been processed. Please contact us at customerservice@thenewprimal.com with any questions.
Damaged Shipment from www.thenewprimal.com
We do our very best to protect our items while in transit but sometimes damages can occur. Please email us (customerservice@thenewprimal.com) with a picture of your damaged shipment along with your order number. We will arrange for a replacement of the item to be sent to you immediately.
Return/Refunds: In-Store at Your Local Retailer
If you purchased a product from us at your local retailer and you are not fully satisfied, please return your product directly to the store that it was purchased from. Despite not being able to physically accept the return, or issue a refund, we would still like to know if you have experienced an issue with one of our products. If you had a less than satisfactory experience, please email our customer service at customerservice@thenewprimal.com and someone from our team will be in touch. In the event that it is a quality issue, please be prepared to provide us with the lot number and expiration date that is located on the product.
