Help Center

FAQ

Orders

How long will I have to wait for my order to arrive?

Where did the Local Pickup option go?

Why is my promo code not working?

Free shipping isn't applying on my order.

Can't find a product on our website?

I need to modify/edit/cancel my subscription. How do I do that?

I live outside the United States. How can I buy The New Primal products?

What is your return policy?

Product & Ingredient Information

Where can I find nutrition and ingredient information for my product?

Do you need to refrigerate bottled items after opening?

Allergen & Manufacturing Practices

What is encapsulated lactic acid?

Do any of your products contain dairy?

Are any of your condiments vegan?

Are your products NON-Gmo Project Verified?

What kind of vinegar do you use in your products?

What is nutritional yeast?

What is tapioca starch?

Are any of your products Kosher Certified?

Be a Part of The New Primal Community/Team

Do you have any wholesale opportunities?

Want to Join our Team?

Contact Us

Product or Shipment Issue? Let us know!

Still have an unanswered question?