Help Center

FAQ

Products

What is the difference between Jerky and Beef Thins?

Are your products organic?

How are the kids snacks different from the adult snacks?

What preserves the jerky if it’s all natural?

What is the shelf life of The New Primal products?

Do you need to refrigerate the bottled items after opening?

Are any of your condiments vegan?

Product Issue? Let us know!

Orders

How long will I have to wait for my tasty treats to arrive?

What is your return policy?

Why is my promo code not working?

I need to modify/edit/cancel my subscription. How do I do that?

Sourcing

How do you make healthy, clean versions of meat sticks?

What does Grass-fed, Grass-finished mean?

What is encapsulated lactic acid?

Do any of your products contain dairy?

What items are Whole30 Approved?

Are your products NON-Gmo Project Verified?

What kind of vinegar do you use in your products?

Miscellaneous

Interested in joining the tribe?

Do you have any wholesale opportunities?

Let’s talk Allergens!

I live outside the US? Can I still buy The New Primal products?

Still have an unanswered question?