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Return Policy

100% Satisfaction Guaranteed

If you are unhappy with our product, for any reason, we will provide you with a replacement product or refund for the purchase cost upon return. Returns must be made within 30 days of purchase for a replacement or refund. Sorry, shipping charges are not refundable. You will receive your credit within 7-10 business days after receipt of return. You must have a proof of purchase (store receipt, gift receipt, or shipping invoice) for all returns and exchanges.

To return or exchange an order by mail:

  • Include a copy of your proof of purchase.
  • Ship your package with a carrier that can provide tracking and insurance.

Please ship returns to:

The New Primal
ATTN: Returns Dept.
1083-B East Montague Ave
North Charleston, SC 29405

Please contact us at meat@thenewprimal.com with questions.