Please click here to view our most up-to-date list of verified products through this organization.

We source organic ingredients when possible. However, organic animals can still be fed organic corn, soy, and other byproducts that we specifically leave out of our snacks. We find it more important to ensure all our animals are humanely raised on pasture-centered farms, and fed all-natural diets. This is why our products are not certified organic, but rather grass-fed, grass-finished, and pasture raised.

No. We do not use dairy ingredients in any of our products, including our meat sticks.

We have many items that are Whole30 Approved. This means that each product with this label claim has been thoroughly vetted through the Whole30 Headquarter team. Our current lineup of Whole30 Approved products includes the following: Seasoning Sampler, Beef Thins, BBQ Sauces, Buffalo Sauces, Marinades, and our Dressings.

Yes.

At The New Primal, we’ve chosen to work with manufacturing partners that assist us in bringing our products to life. This includes the production of our products. Your safety is our number one priority and we want to be as transparent as possible when discussing allergens. Each one of our co-manufacturing facilities falls in compliance with government-regulated procedures set forth by their respective governing body. Our meat facilities are under the watchful eye of the USDA and our condiment facilities are governed by the FDA. There are rigorous cleaning procedures in place for each facility. Our products are manufactured in facilities that may house some or all of the following: tree nuts, peanuts, soy, coconuts, dairy, sesame, wheat, soy, celery, mustard, shellfish, fish and sulfites. Our products may use the same equipment as the previously mentioned ingredients. However; all allergens are kept separate from non-allergen ingredients and highlighted as such. When products that contain an allergen are produced there is a complete sanitation process prior to another product producing to mitigate the risk of cross-contamination. For our meat processing facilities, the USDA requires that there is no cross-contamination, and allergy protein swabs are used daily during pre-operational sanitation inspections. This verifies that surfaces are clean and there is no cross-contamination. It is also important to note that the only thing we test for post-production is gluten. If you have a specific question please don’t hesitate to reach out at customerservice@thenewprimal.com

Our Buffalo sauces use a white distilled vinegar and our BBQ sauces and Marinades contain apple cider vinegar. Our Dressings use a combination of both depending on the specific product. 

It's an ingredient (not derived from diary) that allows the product to sit on your pantry shelves vs your fridge!

Return/Refunds:

If you are unhappy with our product, for any reason, we will provide you with a replacement product or refund for the purchase cost upon return. Returns must be made within 30 days of purchase for a replacement or refund. Sorry, shipping charges are not refundable. You will receive your credit within 7-10 business days after receipt of return. Please contact us at customerservice@thenewprimal.com with any questions.

To return or exchange an order by mail:

• Include a copy of your proof of purchase or your order number
• Ship your package with a carrier that can provide tracking

Please ship returns to:

The New Primal

ATTN: Returns Dept.

297 Seven Farms Drive, Suite 201

Daniel Island, SC 29492

Damaged Shipment from www.thenewprimal.com

We do our very best to protect our precious bottles while in transit but sometimes damages can occur. Please email us (customerservice@thenewprimal.com) with a picture of your damaged shipment along with your order number. We will arrange for a replacement of the item to be sent to you immediately.

Return/Refunds: In-Store at Your Local Retailer

If you purchased a product from us at your local retailer and you are not fully satisfied, please return your product directly to the store that it was purchased from. Despite not being able to physically accept the return, or issue a refund, we would still like to know if you have experienced an issue with one of our products. If you had a less than satisfactory experience, please email our customer service at customerservice@thenewprimal.com and someone from our team will be in touch. In the event that it is a quality issue, please be prepared to provide us with the lot number and expiration date that is located on the product.

Yes, and once opened we recommend refrigerating all of our bottled items and using them within 30 days after doing so.