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Frequently Asked Questions

Q: What is the difference between jerky and meat sticks?

By definition, jerky is made from whole muscle cuts of lean meat that we then slice and trim, marinate, and finally dehydrate, creating the jerky snacks we all know and love. Our meat sticks use similar cuts of meat, which are then chopped and formed into a stick combined with a blend of spices for even more delicious flavor.

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Q: How long will I have to wait for my tasty treats to arrive?

Depending on your shipping priority selection you will receive your order in one of the following timeframes:

Standard (5-8 business days)

Expedited (2-3 business days)

Priority (1 business day)

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Q: Why does this charge display as Whitebox INC on my credit card statement?

Whitebox is a service that manages and fulfills all of our online orders. Rest assured you are still ordering directly from The New Primal :).

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Q: How do you make healthy, clean versions of meat sticks?

We use the same nutritious, high quality meat as we do for our jerky. This time it’s ground and mixed with more intense spices to kick up the flavor, along with celery juice powder to help naturally preserve the sticks. They are held together with an all natural beef collagen casing, making our tasty, nutritious protein snacks even more portable.

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Q: What is the source of the collagen in the casing for your meat sticks?

Our collagen is derived from 100% beef.

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Q: Are your products organic?

We source organic ingredients when possible. However, organic animals can still be fed organic corn, soy, and other byproducts that we specifically leave out of our snacks. We find it more important to ensure all our animals are humanely raised on pasture-centered farms, and fed all-natural diets. This is why our products are not certified organic, but rather grass-fed, grass-finished, and pasture raised.

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Q: What does Grass-fed, Grass-finished mean?

Standard animal protein products are made from feedlot cattle, exposed to poor living conditions, raised on grains and other products not native to their diets. Our animals are free to roam and graze, as nature intended, for the entirety of their lives. Grass-fed animals that are not grass-finished are moved to feedlots and fed corn and soy to be grain finished for the final month of their lives. We ensure our animals are as natural, healthy, and sustainable for the further growth of the environment as possible.

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Q: How are the kids snacks different from the adult snacks?

They’re almost the same! Our kids all love and request the adult snacks, which is why we took our classic flavors, dialed back a small bit of the heat, and portioned them into kid-friendly sizes. Sold in packs of 5, one for each day of the school week making healthy protein snacks accessible for mom and dad. 

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Q: What preserves the jerky if it’s all natural?

Properly cooking the meat eliminates the need for preservatives. The perfect combination of natural sugars from the pineapple and honey, just the right amount of moisture content in our recipe, and added oxygen absorbers (or an airtight seal for the sticks) creates a shelf stable (and more importantly, delicious) snack.

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Q: Do you have any wholesale opportunities?

Of course! Email sales@thenewprimal.com for more details.

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Q: What is your return policy?

For more information on our return policy, click here!

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Q: Interested in joining the tribe?

Shoot us a note at meat@thenewprimal.com and we’ll reach out if we have an opening :).

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Q: Have a question that’s still unanswered?

For general inquiries, contact meat@thenewprimal.com.

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